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FAQ Sponsorship Do I need a Sponsor in order to register for a course? Most states have a Proprietary, Career School or Trade School Act that defines the type of institutions that can offer post-secondary training and education. Through our operations at our two (2) campuses in Texas and Pennsylvania, we have sought exemption to regulation respective to each states guidelines. At Vale, enrollment is open to all individuals, regardless of sex, race, age or religion, but enrollment may be subject to sponsorship requirements based on the location or the type of the course. A sponsor is a qualified business or governmental entity that agrees to financial responsibility for the tuition and lodging of the student. To determine whether or not sponsorship is required, please see the following state specific requirements. In Texas, Chapter 132 of the Texas Education Code requires that almost all types of training be regulated. There are some exceptions to this requirement of regulation and these are known as exemptions. Vale is exempt in Texas under Section 132.002(a) (7) of the Texas Education Code. Sponsorship is not required for any Vale instructor led course that is approved for Continuing Education (CE) by the Texas Department of Insurance. Please reference the Vale Classroom section of our website, and click on the desired course. You may then click on the Course Info tab to determine if the course is approved for CE in Texas. If the course is not approved for CE in Texas, then a sponsor is required. If the course is approved for CE in Texas, then you may act as your own sponsor. In Pennsylvania, Chapter 22 of the Pennsylvania Code requires that almost all types of training be regulated. There are some exceptions to this requirement of regulation and these are known as exemptions. Vale is exempt in Pennsylvania under Section 73.42 of the Pennsylvania Code. Sponsorship is required for all Vale instructor led courses taken at our Pennsylvania campus. Cancellation and Refunds What is the cancellation and refund policy? At Vale Training Solutions, we strive to conduct every scheduled course. However, certain circumstances, such as minimum enrollment or instructor illness, may result in the cancellation of a scheduled course. If a scheduled course is cancelled by Vale Training Solutions a full refund will be provided, or a courtesy transfer to the next scheduled course will be provided. Should a scheduled participant be unable to attend a course, they may contact Vale Training Solutions for a courtesy transfer to a future course, or they may send a participant to take their place for the scheduled course. Cancellations received 14 or more days prior to the scheduled course start date will be provided a full refund. Cancellations received between 3 and 13 days prior to the scheduled course start date will be liable for 25% of the course fee. Cancellations received less than 3 days prior to the course start date will be liable for 50% of the course fee. To cancel, the scheduled participant may contact Vale Training Solutions at (800) 233-7095, or by email at registrations@vale-ts.com Transfers If I am enrolled in a course and unable to attend, may I reschedule for an alternate course? All courtesy transfers must be used within one year of the original class start date, and the original course fee will be transferred to the new course. If the courtesy transfer is not completed within one year of the original class start date, the scheduled participant will be liable for 50% of the original course fee. No Shows What if a participant for a scheduled course is a "no show"? A scheduled participant that is a no show to the scheduled course will not be allowed a courtesy transfer, and will be liable for the full course fee. Payment What is your payment policy? Tuition and Lodging fees for our instructor led courses are due by the first day of the scheduled course. Acceptable forms of payment include check, cashier’s check, money order and credit card. Vale Training Solutions accepts Visa, MasterCard, Discover and American Express. All checks should be made payable to Vale Training Solutions. For select preferred clients, Vale Training Solutions will invoice at the conclusion of class. To determine eligibility for the preferred client program, contact Vale Training Solutions at (800) 233-7095. Advance Registration Discounts for our instructor led courses are available for payment of full course fees at the time of registration. Advance Registration Discounts cannot be used in conjunction with any other discounts, and apply only to the course fee and do not include lodging. If full payment is received with registration, then the following Advance Registration Discounts will be applied: • 15-29 days prior to scheduled course date = 3% • 30-59 days prior to scheduled course date = 5% • 60 or more days prior to scheduled course date = 8% Advance Registration Discounts will be forfeited if the scheduled participant cancels or transfers to a later course date. Privacy What is your privacy policy? Vale Training Solutions is committed to protecting the privacy of its customers and users of its online services. We ask customers who register for our services to provide us with their email addresses so we can confirm the details regarding their registered course(s). Additionally, we will periodically send email updates regarding future classes and other issues relevant to insurance claims adjusting, restoration repair, and/or auto collision repair. These addresses are used only to send news and course updates, and opt-out is promptly respected via email or telephone request. At no time will your information be sold to a third party. We use industry standard encryption and security measures to ensure your data is safe. Terms of Agreement for Web Seminars What is the "Vale Web Seminars Term of Use Agreement" that is referenced in the registration instructions? You agree to the terms and conditions outlined in this Terms of Use Agreement (“Agreement”) with respect to viewing Vale Web Seminars: Copyright - The copying, redistribution, use or publication by you of any such matters or any part of any Vale Web Seminars, is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Vale Web Seminars. Limited Right to Use - The viewing of Vale Web Seminars is for personal use and not for republication, distribution, assignment, sublicense, sale, preparation of derivate works or other use. No part of any content, form or document may be reproduced in any form or incorporated into any information retrieval system, electronic or mechanical, other than for personal use (but not for resale or redistribution). Nontransferable - Your viewing of the Vale Web Seminar is not transferable. Any login or password given to you to view the Vale Web Seminar is not transferable.