Vale Consulting Services

Vale Consulting Services (VCS) specializes in leakage analysis audits on property, casualty, workers compensation and litigation management files. 

Taking it beyond the average file audit, conducting pre- &/or post-settlement reviews, VCS provides an analysis that addresses the root causes of the leakage and presents a strategic plan with constructive recommendations and best practices that will improve the claims process to ensure fair indemnification and minimize variance by addressing Accuracy; Efficiency; Proficiency; Thoroughness; and Precision in the claims process.   

In Property, we review, interpret, and consult with you on your policies, file documentation, estimating guidelines and procedures, among other variables, implementing our 25-point best practice review methodology with regard to your work-product.  Our pledge to you is to return pre-settlement reviews by the start of the third business day and on post settlement reviews to deliver an assessment and report within five business days. 

Aside from the obvious Damages Overwrite concerns, we look for: 

• State Regulatory and Company Compliance
• Customer Service
• Coverage Investigation
• Coverage Application
• Subrogation, and More

The above results are indicative of File Oversights that can lead to Negative Customer Service Polling; the inability to properly replicate occurrences or file matters relevant to possible litigation; State Regulatory Compliance issues, and overlooked or unnecessary Loss Cost Dollar overages.

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If you have any further inquiries regarding the Property VCS program, you may email James P. Robinson CPCU, ARC, AIAF at: [email protected].